exchange best practices

To exchange best practices is the central focus of any quality management in government or public management improvement exercise. Unlike the private sector there is no direct competition between jurisdictions. However, that does not mean that there are no barriers ot such exchange. There certainly are:
  • lack of time to meet with peers and do peer review
  • concern about civic efficiency leading to lost jobs
  • mismatches in the regulations or customs of jurisdictions

The InfraGuide and Civic Efficiency Collaborative are two example projects for municipal government to exchange best practices. There is also an active effort to spread continuous municipal performance audit techniques, e.g. Baltimore CitiStat, to many cities in North America.