The Federation of Canadian Municipalities and National Research Council and Infrastructure Canada publish the Canadian National Guide to Sustainable Municipal Infrastructure or InfraGuide at infraguide.ca.

municipal survey

best practices - incorporated in the list of municipal best practices

environmental protocols

Central to the guide is a short list of municipal protocols that reduce ecological footprint:

Strategic Commitment to the Environment by Municipal Corporations to make an environmental commitment beyond compliance with regulations - PDF

Accounting for Environmental and Social Outcomes in Decision Making to estimate the value of services provided by nature and to integrate them in cost-benefit analysis - PDF

Demand Management strategy including information needs and tools for initiating and implementing Demand Management programs - PDF

Environmental Assessment to identify, analyze, and evaluate the potential effects of proposed activities and projects on the environment - PDF

decision making

Planning and Defining Municipal Infrastructure Needs
for defining community needs and developing strategic plans to address them.

Developing Municipal Indicators and Benchmarks to support decision-making. 402K

Developing Municipal Levels of Service that articulate tradeoffs between services and costs. 398K

Eight alternative Municipal Funding Mechanisms beyond property taxes. 543K

Coordinating Municipal Infrastructure Works - successful strategies 437K

Investment Parameters for Municipal Infrastructure for timely and adequate spending on infrastructure. Four approaches. 4848K

Managing Municipal Infrastructure Assets - An overview of asset management, its components and multiple benefits. How municipal infrastructural capital is best managed. 412K

Dedicated Infrastructure Funding An overview for developing methodologies and applications of dedicated funding mechanisms for
Each of these has also their own best practices associated.

Two multi-discipline practices were also so associated:

Best Practices for Utility-Based Data (water, stormwater and wastewater) provides a framework for acquiring the utility data needed for sound decisions. 757K

An Integrated Approach to Assessment and Evaluation of Municipal Road, Sewer and Water Networks is a guide to establishing renewal planning that will maintain a high level of service while minimizing impacts on the environment and communities.

CEG review

Civic Efficiency Group had the following feedback on the online delivery system: While the content is excellent, the delivery is clunky, making it impossible to rapidly process feedback - need a more open format such as a wiki to really compile many independent inputs.

Naming discipline is good but could be much better. Key areas (information technology and its relation to transport and air quality and so on) left out.

Along with a lack of time, funds and any incentive to learn the new terminology and standards, a major constraint was the total lack of standardization in information about municipal processes, e.g. URLs and search terms. Even a simple search on "FCM infra", the simplest possible term combination, yielded a pile of junk and opaque PDFs. PDF is simply not an appropriate format for reporting.

There is no real excuse for the difficulty of finding the actual published best practices - they should be the first thing seen at infraguide.ca. Since the domain name is in English, go right to the English versions - putting a link to the French domain name in the corner, and vice versa for the term in French. The bestmultilingual webs assume the reader knows the term in the language the domain name is in. How could they not? See Wikipedia for a particularly good example of this.

Unfortunately there are pretty pictures and frames but no attention to control verbs and commit verbs in the user interface. There are no non-web delivery means such as interactive chat inquiry. This is not state of the art delivery of information just in time, to people who need it.

Something more like a reflexive intranet is required. A single term list to standardize vocabulary is the very first step to that, but it doesn't exist.

Everything starts with language. Without firmly standardizing the operational terms that apply, names of the activities, URLs for those on city web sites, and an overall process model for municipal operations, starting with the total cost of operations of the equipment that moves information around (IT, phones, radios), it is simply impossible to compare statistics and performance, and just as impossible to discover similar problems in different places.

Lack of standardization of terms makes it too difficult to map the terms used in InfraGuide to the city's own legacy terms without specific incentives to exactly and only that

other reviews and adoption

Other relevant reviews and comments from users:

CITY MANAGER – Infra Guide. A memorandum dated November 10, 2004 from the City Manager regarding a project of FCM and the National Research Council
City of Yorkton

FCM’s National Guide to Sustainable. Municipal Infrastructure PDF