Baltimore CitiStat

The Baltimore CitiStat program has achieved serious recognition as a means of quality management in government. The City of Baltimore advises that it should be deployed before 311 service, so that the statistics from the latter are actually dealt with as part of daily routine.

The Civic Efficiency Group uses the accounting model from this program as the basis for its City Infrastructure Loan program.

The dowire report on the program outlines its connection to other civic programs and priorities.

See also Operation Tinman report on topic maps.