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An intranet is a private internal web that may or may not intersect with the global Internet. A reflexive intranet is one which is, in support of a learning organization, carefully controlling the use of language, e.g. restrict terms similar to all control verbs, to achieve organizational goals. Some of those goals can be summarized as(external link)
  • supporting a financially-oriented, results-driven, by-the-numbers organization (justifying the intranet in these terms)
  • ensuring internal documents are always up to date/dynamic
  • preparing for, and levering? change, with instructional capital that anticipates organizational change
  • improving internal skills with such technologies as wiki, and better connecting internal and external data resources
  • improving usability via usability test?s and web best practices - see intranet best practices and extranet best practice?s
  • improving employee engagement and interest in internal data and challenges
  • improving employee skills in search and research
  • realign IT outsourcing? relationships so the intranet and extranet are extended into a federated web of content and advice providers, but always appear effectively as if internal
  • amplifying strategy by deep framing events in the organization's own terms
  • aiding in governance, e.g. corporate governance or nonprofit governance or political party governance, making it more transparent? with auditable? activities
  • acting as a testbed for user-centred design? in all aspects of an organization's business and other activities
  • opening the possibility to globalize? certain functions, and deal with multi-cultural?, multi-language? and multi-regional? and multi-time-zone? problems arising in 24x7 global operations?.

[+] firm-specific signal infrastructure

[+] is not the Internet

[+] relies on "wiki" technology

[+] Level 0 and 1 are intrusive

[+] Levels 2 and 3 are reflective

[+] Levels 4 and 5 are reflexive

[+] sustainable intranets

[+] finding the protocols

exploiting your intranet

An intranet of levels 4 or 5 is a prize indeed, and should also be shared, extended and exploited well beyond the borders of an organization, which can always be done safely and profitably. Consider:

building incubators

Organizations that support other organizations, such as libraries or community centres, may need a more extensive and robust model of how to share signal infrastructure to create an 'incubator'(external link).

supporting telework

Organizations that permit "extranet" access to their internal documents require a a checklist for teleworkers(external link).

[+] ultra-reflexivity?

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