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command and control

"Purpose and principle, clearly understoood and articulated, and commonly shared, are the genetic code of any healthy organization. To the degree that you hold purpose and principles in common among you, you can dispense with command and control. People will know how to behave in accordance with them, and they'll do it in thousands of unimaginable, creative ways. The organization will become a vital, living set of beliefs." - Dee Hock?

Hock, the founder of Visa International?, a trillion dollar organization, has a view of the chaordic organizing mindset that complements that of Ricardo Semler?, Nigel Nicholson?, Donella Meadows, Carol Moore?, Jane Jacobs, Mohandas Gandhi? and others who achieved outstanding results with loose volunteer-driven and democratically organized groups.

command and control people, or seek commitment from them?


Hock's chaordic vision would confine the command verb interactions to the technical interfaces by which party member?s control non living things, e.g. this Living Platform user interface?.

It moves the focus to the commit verbs by which people agree to common purpose ("we") and principles - the Four Pillars, Six Principles and Ten Key Values.

The control verbs thus subordinate commanding to committing, hierarchy to lateral contract, employer-employee relationships to social contract relationships between peers.



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